1. General Policy Overview
At Anonymous Art, we aim to deliver exceptional original fine art, premium studio supplies, and transformative art instruction. To maintain fair operations and protect our studio from non-recoverable operational costs, all sales, returns, and cancellations are governed by the policy terms below.
2. Original Artwork & Fine Art Prints
Buying fine art online should be a seamless experience. We offer a 5-Day Money-Back Guarantee on eligible original artworks purchased sight-unseen, allowing you to view the piece in your space.
(Note: This guarantee applies exclusively to standard catalog original artworks. It excludes custom commissioned works, photographic prints, and private gallery sales, which are strictly non-refundable).
A. Return Window & Notice
If you are not completely satisfied with your artwork purchase, you must notify us in writing at info@anonymous-art.com within 5 calendar days of physical delivery. Return requests received after 5 days will be processed solely at the gallery’s discretion.
B. Shipping & Financial Responsibilities
- Outbound Shipping: Initial outbound courier fees, freight charges, handling costs, and transit insurance are strictly non-refundable on all orders.
- Domestic Returns (South Africa): The client is fully responsible for organizing and paying all return courier and packaging costs.
- International Returns: The client is fully responsible for arranging and paying for international return transport, full-value transit insurance, and all applicable export/import customs clearance duties, tariffs, and taxes incurred upon entry back into South Africa.
- Payment Processing Fees: Approved mind-change refunds on artwork will be issued net of non-refundable third-party payment gateway fees (e.g., PayFast, Stripe, Yoco, or credit card processing charges).
C. Packaging, Condition & Transit Insurance
Returned artwork must arrive at the artist’s studio in the exact original condition in which it was delivered, packed in its original crating/packaging materials.
Mandatory Insurance: Return transit insurance for the full declared value of the artwork is mandatory and must be secured by the client.
Damages in Return Transit: We cannot accept or refund items damaged during return transit due to insufficient packaging or carrier negligence. In such events, the buyer must file a claim directly with their chosen transit insurance provider.
3. Art Supplies (Oil Paints & Materials)
A. Return Eligibility
Unopened, unused art supplies in their original, sealed packaging can be returned within 14 calendar days of delivery for store credit or a refund.
B. Exclusions & Fees
Items that have been opened, unsealed, mixed, or visually altered cannot be returned due to quality control and safety standards.
The customer is strictly responsible for all return shipping fees.
Original shipping charges are non-refundable.
Refunds for voluntary returns will be issued net of third-party payment gateway transaction fees.
4. Art Lessons & Workshops
A. Cancellations & Rescheduling
More than 48 Hours’ Notice: Bookings for private art lessons or group workshops can be rescheduled or canceled for a full refund up to 48 hours prior to the scheduled session start time.
Less than 48 Hours’ Notice: Cancellations, no-shows, or rescheduling requests made within 48 hours of the scheduled session are strictly non-refundable and non-transferable, as studio preparation and time slots are reserved in advance.
5. Damaged or Defective Items Upon Delivery
In the rare event that an original artwork or paint order arrives damaged due to courier transit:
You must report the damage within 48 hours of delivery to info@anonymous-art.com.
Include clear, high-resolution photographs of the exterior packaging, internal wrapping, and the damaged item itself.
Upon inspection and verification, we will initiate a transit insurance claim and arrange for a repair, replacement, or full refund as appropriate.
6. Inspection & Refund Processing
Refunds are issued only after returned items have been physically received at the artist’s studio, thoroughly inspected, and verified. Approved refunds (minus non-refundable original shipping and gateway processing fees) will be credited to the original payment method within 10 working days of physical receipt.
